Frequently Asked Questions
Top 3 Q's
Yes! We will supply you with a prepaid shipping label. No payment required if you use this option.
Self Ship
Should you choose to use your own shipping service we strongly recommend our customers to acquire a tracking number and share it with us.
Should you choose to use your own shipping service we strongly recommend our customers to acquire a tracking number and share it with us.
You will have the option to generate a free shipping label during your quote process online. There is no charge for this.
Yes!
Once your device is received and process by our team, you will receive your payment within 24hrs!
Device Condition Definitions
New - Device is sealed and not open
Grade A - Like New/Mint Condition absolutely NO scratches
Grade B - OEM, No Cracks, Light Use, Fully Functional
Grade C - Cracked Glass/Good LCD
Grade D - Bad LCD/touch issues phone must be fully functional but just need a new screen
DOA - No power at all, device does not turn on.
We purchase mainly apple, and Samsung products.
Account
Please click on the My Account at the top of our Home page.
You will be prompted to enter your email address and Password.
You will be prompted to enter your email address and Password.
Yes! Please click on the "My Account" at the top of our Home page.
If you forget your password, please click on My Account at the top of our home page.
Enter the e-mail address associated with your account, then click Submit.
You will get an almost instant email sent with a link to reset your password.
Enter the e-mail address associated with your account, then click Submit.
You will get an almost instant email sent with a link to reset your password.
Yes! Simply click on My Account at the top tool bar of our website and log in to view your status.
In regards to your
device we encourage you to reset it before shipping/arriving. We will
also do a device wipe when checking in and preparing our quote.
In regards to the information we collect when you place your order, this is essential for us to process your sales and keep you up to date. We do not release this information to any third parties. For further information about how this information is managed please visit our privacy policy.
In regards to the information we collect when you place your order, this is essential for us to process your sales and keep you up to date. We do not release this information to any third parties. For further information about how this information is managed please visit our privacy policy.
Posting
Please send your device(s) within 3 days of your online order. Orders over 3 days will Expire.
We can only guarantee price if the device is shipped within 4 days of the label being generated.
Expired order will need to be resubmitted
Simply login to My Account in the top corner and Add New Order.
there is no need to re-input your details.
We are automated!
Our system will send you an email notification when your device(s) have arrived.
When using our service, it should take approximately 1-3 working days to be delivered to us. With remote regional areas shipments can take additional time.
Our system will send you an email notification when your device(s) have arrived.
When using our service, it should take approximately 1-3 working days to be delivered to us. With remote regional areas shipments can take additional time.
Please complete the online Bulk Order request to contact us.
The only way to send us devices from outside of the USA is for the customer to cover shipping cost. Please contact us if this is needed.
Payment
What Model
We have dedicated staff that work on updating our product range.
We are sorry to say that if it is not on our list we cannot offer money for your device at this time.
Most models have the number printed on the back of the handset or if back door comes off, it can be found under the battery pack.
OR
For Smartphones the IMEI number found by going to the Telephone KeyPad.
1. Press * # 0 6 # on your keypad.
2.Press ‘Call’ or ‘Send’ as if making a call.
3. Your IMEI number will be retrieved and displayed on your screen.
OR
For Smartphones the IMEI number found by going to the Telephone KeyPad.
1. Press * # 0 6 # on your keypad.
2.Press ‘Call’ or ‘Send’ as if making a call.
3. Your IMEI number will be retrieved and displayed on your screen.
Cloud Locks
A: www.iCloud.com website.
- Log into www.icloud.com with your Apple ID and Password
- Select this device from All Devices drop down and select your device
- Device pop up box will appear.
- Click Remove from Account
- confirm by clicking Remove
- Tap Settings > [your name], then scroll down.
- Tap any device name to view that device's information
- Scroll down and Tap [ Remove from Account ]
iPhone Model Comparison
Other Questions
We will only honor the quoted price if you are the rightful owner.
If any product or products turn out to have been reported lost or stolen,
we will not process payment or any compensation for the device(s).
If any product or products turn out to have been reported lost or stolen,
we will not process payment or any compensation for the device(s).
3 Day Phone Back Promise :
If your device fails our testing (differs from what you have stated), we will contact you by email.
You will be given the option to accept the adjusted price, or have your device(s) returned.
There is no fee for the return of your product(s).
If we have NOT heard from you after 3 days, we will continue to process the device at our tested price.
If your device fails our testing (differs from what you have stated), we will contact you by email.
You will be given the option to accept the adjusted price, or have your device(s) returned.
There is no fee for the return of your product(s).
If we have NOT heard from you after 3 days, we will continue to process the device at our tested price.
Yes! As long as you inform us before we process your device(s).
Simply contact our Customer Support Team.
Yes! All devices are wiped upon delivery as part of our check in process.